Lock People Return Policy

HPI-Online return policy for products purchased via the internet.

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Thank you for ordering from HPI-Online! Our wish is for you to be 100% satisfied with our products and service. We hope that you are pleased with your purchase.

HPI-Online accepts returns up to 30 days from the date of the order. Any claims for damages or shortages need to be made within 7 days of receipt of your shipment. HPI-Online will credit your shipping costs only for products shipped to you in error or that are received defective.

To initiate a return, please contact us in any of the following ways that is most convenient for you:

Via e-mail at: returns@hpionline.com
Via phone at: 1-800-778-2217. Our hours are M-F, 7:30am - 4:00pm PST. For your convenience, you can leave us a message before or after hours on our voice mail.
By mail at: HPI-Online, PO Box 1326, El Cajon, CA 92022-1326

HPI-Online will reply with a Return Authorization Number that you will need to write on the outside of your box. Your return may be delayed without this number. Please allow 7-10 business days for the return to be processed. Your refund will be applied to your original credit card account.

We at HPI-Online understand that sometimes what you receive is not what you expected or possibly you just changed your mind. Please read the following to see what options we offer in regards to a return:

If you simply don't like the item or it just doesn't meet your needs, you may return it to us within 30 days from the date of the order for credit (not including shipping charges) as long as the item is unopened, in its original packaging and in working order. We respect your return and hope you respect our right to wish to resell the item.

All returns/replacements after 30 days from the date of your order must be made directly to the manufacturer of the item. All products sold by HPI-Online come with manufacturer's claims and warranties on literature packed with each item.

Parts and repairs: Please contact the manufacturer directly on any needed parts or repairs to your item.